{"title":"Frequently Asked Questions (FAQ)","description":"\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eQ. My NVR beeps after I start it up for the first time?\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\u003cem\u003eA. The hard drive of the NVR needs to be formatted. You can do this directly on the NVR at Menu --\u003e HDD --\u003e check the hard drive and click on \"Init\" at the bottom. The NVR will stop beeping after formatting.\u003c\/em\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eQ. The plugin has been downloaded, but I still get a message that it is not installed?\u003cbr\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003cem\u003eA. Currently, the HikVision Plugin is only supported by the following web browsers:\u003cbr\u003e - \u003ca href=\"http:\/\/www.alarmsysteemexpert.nl\/support\/hikvision\/plugin-webcomponents\/internet-explorer\/\"\u003eInternet Explorer\u003c\/a\u003e (Note! Microsoft Edge does not work!)\u003cbr\u003e - Mozilla Firefox\u003cbr\u003e - \u003ca href=\"http:\/\/www.alarmsysteemexpert.nl\/support\/hikvision\/plugin-webcomponents\/safari\/\"\u003eSafari on iOS (iMac) \u003cbr\u003e\u003cbr\u003e\u003c\/a\u003e\u003c\/em\u003eUnfortunately, Google Chrome no longer supports the Plugin!\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eQ.\u003c\/strong\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003e I added a new IPCamera on my NVR, but nothing happens?\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\u003cem\u003eA. The firmware of your NVR is outdated and needs to be upgraded. You can download the latest firmware from the HikVision website.  \u003c\/em\u003e\u003cbr\u003e\u003cbr\u003e\u003ca href=\"http:\/\/www.hikvisioneurope.com\/portal\/index.php?dir=Product%20Firmware\/Recorder\/DS-7600NI-E1%28E2%29%207700NI-E4\/\"\u003e\u003cem\u003e\u003cstrong\u003eDS-7600NI-E1(E2) 7700NI-E4\u003c\/strong\u003e\u003c\/em\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"http:\/\/www.hikvisioneurope.com\/portal\/index.php?dir=Product%20Firmware\/Recorder\/DS-7600NI-SE%207600NI-V%28VP%29\/\"\u003e\u003cem\u003e\u003cstrong\u003eDS-7600NI-SE(P) 7600NI-V(VP)\u003c\/strong\u003e\u003c\/em\u003e\u003c\/a\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003e\u003cspan style=\"text-decoration: underline;\"\u003eQ. How do I set up my email notifications correctly?\u003cbr\u003e\u003c\/span\u003e\u003c\/b\u003e\u003cem\u003eHere is a link to our blog for email settings (will update this)\u003cbr\u003e\u003c\/em\u003e\u003cb\u003e\u003cem\u003e\u003cbr\u003e\u003cbr\u003e\u003c\/em\u003e\u003cspan style=\"text-decoration: underline;\"\u003eQ. How should I open the ports in my router (port forwarding)?\u003c\/span\u003e\u003cbr\u003e\u003c\/b\u003e\u003cem\u003eWe have written a manual for this. \u003cbr\u003e\u003cstrong\u003eZiggo router\u003c\/strong\u003e\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e\u003cstrong\u003eKPN Experia box V10 \u003cbr\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/em\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eQ. I forgot my password. \u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e","products":[],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0937\/8860\/2689\/collections\/equipmentprotection3.jpg?v=1761583465","url":"https:\/\/www.alarma-total.es\/en\/collections\/frequently-asked-questions-faq.oembed","provider":"Alarma-Total.es","version":"1.0","type":"link"}