Q. My NVR is beeping after I start it up for the first time?
A. The NVR's hard drive needs to be formatted. You can do this directly on the NVR by going to Menu -> HDD -> check the hard drive and clicking "Init" at the bottom. The NVR will stop beeping after formatting.
Q. The plugin downloaded, but I still get a message that it's not installed?
A. Currently, the HikVision plugin is only supported by the following web browsers:
- Internet Explorer (Note: Microsoft Edge doesn't work!)
- Mozilla Firefox
- Safari on iOS (iMac)
Unfortunately, Google Chrome no longer supports the plugin!
Q. I added a new IP camera to my NVR, but nothing happens?
A. Your NVR's firmware is outdated and needs to be upgraded. You can download the latest firmware from the HikVision website.
DS-7600NI-E1(E2) 7700NI-E4
DS-7600NI-SE(P) 7600NI-V(VP)
Q. How do I set up my email notifications correctly?
Here is a link to our blog for email settings (still updating this)
Q. How do I open the ports in my router (port forwarding)?
We have written a manual for this.
Ziggo router
KPN Experia box V10
Q. I forgot my password.
Frequently Asked Questions (FAQ)
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